Early Customer Program FAQs

1. What is the Covad ClearEdge Office Early Customer Program?
   Answer: Covad ClearEdge Office is a service specifically designed for small businesses using 1 to 20 phone lines. Covad ClearEdge Office provides your business with integrated voice, data, and local and long-distance calling from one provider, over one connection, for one affordable and predictable monthly fee. Covad wants small businesses like yours to be among the first to preview this new service and provide us with valuable feedback.
2. What is the purpose of the Early Customer Program?
   Answer: We want to get your direct feedback about all aspects of Covad ClearEdge Office including the installation process, features and value.
3. How long will this program last?
   Answer: Approximately 10-12 weeks. The Program starts in early June and will conclude no later than September 15, 2006.
4. What exactly is the technology used in Covad ClearEdge Office?
   Answer: This service is Voice over IP on Covad's managed nationwide broadband network. The voice traffic travels through a quality-controlled, higher priority virtual pipe that is not affected by your data usage.
5. Why should I participate? How much will it cost me during the Early Customer Program?
   Answer: You will have an opportunity to help Covad refine this new product through your use and feedback! Also, you will not incur any charges for the Voice and broadband service for two months.¹
6. Does this service come with unlimited local and long distance calling? International calling?
   Answer: Unlimited local and long distance within the U.S. is included. International calling will be charged on a per minute basis. See the International rate sheet for per-minute usage charges.
7. Does this Early Customer Program require a contract?
   Answer: Yes. Prior to placing your order, you will be required to accept a 12 month contract. However, if you are not completely satisfied at the end of the 60 day Preview period, which starts upon service installation, you may disconnect the voice service without any penalty.
8. What are my responsibilities during the Early Customer Program, and how much time will they take?
   Answer: We ask that you conduct your business as normal, exactly as you do it today, but using Covad ClearEdge Office. To help us understand your overall experience, we ask that you fill out a feedback form regularly and submit to covadbeta@covad.com to get your feedback on the provisioning and installation process and product features. At the conclusion of the Early Customer Program, we'll conduct a one hour focus group on your overall experience.
9. What is local number portability (LNP)?
   Answer: LNP allows you to switch your current telephone numbers over to Covad so you can continue receiving calls on your current phone number. The LNP process is managed by Covad. The LNP process will be completed after the installation of the Covad ClearEdge Office service. You will be assigned a temporary number in place of the primary number until the LNP process is complete. During this time, your number will be "remote call forwarded" to allow you to continue to receive calls on your normal phone number. Your number will be ported for the purpose of the Early Customer Program. Also during this transition, you must maintain your current phone service at your own expence.
10. Can I drop out of the Early Customer Program at any point?
    Answer: Barring problems with the service, we would prefer that you plan to use Covad ClearEdge Office for the duration of the program. If you have a move planned in the near future, or any other interruption in your normal business that may prevent you from participating fully, we ask that you inform us so that we can best determine if this program is right for your situation.
11. If I like Covad VoIP Office, can I keep it? What's the pricing after the Early Customer Program period?
    Answer: Yes. The retail voice price after the Early Customer Program is $44.99 per line.
    
    After the Preview period ends, your DSL access price will vary depending on the broadband speed you require to support the voice service. The following schedule details the access service pricing after the Preview period has ended:

DSL Product	MRC
TeleSpeed 1.1 VOA2	$259.95
TeleSpeed 1.5 VOA2	$309.95
SOHO Dedicated Loop 1.5/384 VOA2 Rate adaptive	$73.95
SOHO Dedicated Loop 3.0/768 VOA2 Rate adaptive	$124.95




12. Is new equipment required?
    Answer: Yes, new equipment will be required. Covad will install a new DSL router and an Analog Telephone Adapter (ATA). The DSL router and ATA will be provided free of charge, and installation fees will be waived. You will, however, be charged all applicable taxes on all such equipment.
13. Do I need to buy new phones?
    Answer:Your existing phones will continue to work so you will not need to invest in new phones. If you currently use PBX or key system phones they will need to be replaced with analog phones.
14. What is the installation process? How will it impact my office?
    Answer: A Covad Field Service Technician will install and configure the new equipment and any required additional wiring will also be completed at that time. We will work with you to ensure that scheduling this appointment is convenient for you.
15. Will I need to reconfigure my PCs or my LAN?
    Answer: Computers using private addressing will not need to change. However, if your computers use public addressing, this will require a new IP block and reconfiguring.
16. What are the advanced calling features I will get with my VoIP service?
    Answer: The calling features included with Covad Office may be found on the calling feature page.
17. Are there other calling features available?
    Answer: Yes, there are additional calling features available at a charge. These are:

    Feature	Pricing per month
    efax	$9.99*
    Analog fax line	$9.99
    Softphone outbound calls	$4.99*
    Hunt group	$9.99*
    Inbound toll free	$4.99 + usage (at $0.04/minute)
    25 MB storage	$0.99
    50MB storage	$1.99
    100MB storage	$2.99
    Auto-attendant	$9.99*
    * These four features are free for the first 60 days as part of the Early Customer Program and unless cancelled, will automatically be charged to you thereafter.




18. I am interested in participating. What do I do next?
    Answer: Go to the sign up page and complete the short questionnaire, agree to the terms and conditions, and we'll start the process.

Questions about the Covad Early Customer Program? Please email us at covadbeta@covad.com